hi bazi Responsible Gaming

01 Our Commitment to Responsible Gaming

hi bazi is Bangladesh's premier online betting and casino platform, and we take the responsibility that comes with that position extremely seriously. We believe that gambling, when approached in an informed and controlled way, is a legitimate form of entertainment. Our job is to ensure that every player on hi bazi has the information, tools, and support they need to keep it that way.

Responsible gaming at hi bazi is not a box-ticking exercise — it is a core part of how we build and operate the platform. Every feature we design, every promotion we run, and every interaction our support team has with a player is shaped by our commitment to player safety first.

This means we will never pressure you to bet more than your limits allow. We will never target you with bonus offers when you have active responsible gaming restrictions on your account. We will proactively reach out if our systems identify patterns of play that suggest a player may be experiencing difficulty. And we will always make it straightforward — never complicated — to set limits, take breaks, or close your account.

02 Age Restriction — 18+ Only

hi bazi is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or access any gambling or casino content on the hi bazi platform. This rule is non-negotiable and applies to all players in Bangladesh.

During the account registration and KYC (Know Your Customer) verification process, hi bazi verifies the age and identity of every player. If we have any doubt about a player's age, we will request additional documentation — such as a National Identity Card (NID) or passport — before allowing access to real-money features. Accounts where age cannot be verified will be suspended pending document review.

Parents and guardians: If you share a device or computer with minors, we strongly recommend that you log out of your hi bazi account after every session and use your device's parental control features to restrict access to gambling websites. Do not share your hi bazi login credentials with anyone, including family members.

03 Deposit Limits

One of the most effective tools for managing your gambling spend is a deposit limit. hi bazi allows you to set a maximum deposit amount over a defined time period, ensuring that your total deposits never exceed an amount you are comfortable with.

Available limit periods:

• Daily deposit limit: The maximum total amount you can deposit within any single 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day calendar period.

Deposit limits can be set in BDT (Bangladeshi Taka) and apply across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfer. The limit applies to the total of all deposits combined, not per payment method.

How to set a deposit limit: Log in to your hi bazi account, navigate to the Responsible Gaming section of your account settings, select "Deposit Limits", enter your desired limit amount and period, and confirm. Your limit will take effect immediately.

Reducing vs. increasing limits: Reducing a deposit limit takes effect immediately — you cannot exceed the new lower limit from the moment you confirm it. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period. This means you must wait at least 24 hours after requesting an increase before the higher limit becomes active. This cooling-off period is intentional and designed to give you time to reconsider.

04 Time-Out & Cool-Off Feature

Sometimes all you need is a short break. The hi bazi Time-Out feature allows you to temporarily suspend your account for a defined cooling-off period, during which you will be unable to log in, deposit, or place any bets. This feature is ideal if you feel your play has become more frequent than you intended, or if you simply need some space away from the platform.

Available time-out durations:

• 24 hours
• 48 hours
• 7 days
• 30 days
• 6 weeks

During an active time-out period, your account is fully suspended. You will not receive any marketing emails or promotional notifications from hi bazi. Any pending withdrawals that were in progress before the time-out began will continue to be processed normally.

How to activate a time-out: Go to the Responsible Gaming section of your account settings, select "Time-Out / Cool-Off", choose your preferred duration, and confirm. The time-out will begin immediately.

Ending a time-out early: Time-outs cannot be cancelled or shortened once they have been activated. This is intentional — the feature is only effective if it cannot be reversed on impulse. When your time-out period expires, your account will automatically reactivate and you may log in as normal.

05 Self-Exclusion

Self-exclusion is a more serious and longer-term measure for players who feel that their gambling has become a problem or who want to take an extended break from all gambling activity. When you self-exclude from hi bazi, your account is closed and you will be unable to create a new account or access any gambling features on the platform for the duration of your exclusion period.

Self-exclusion periods available:

• 6 months (minimum)
• 1 year
• 3 years
• 5 years
• Permanent (indefinite — account closed with no expiry date)

What happens during self-exclusion:

• Your hi bazi account is immediately closed and deactivated.
• You are removed from all hi bazi marketing and promotional communications.
• Any remaining account balance will be returned to you via your registered payment method within 5 to 10 business days.
• hi bazi will take reasonable technical steps to prevent you from re-registering during your exclusion period.
• If you attempt to contact support to reopen your account during an active exclusion, our team is trained to decline that request with compassion and to signpost appropriate help resources instead.

How to request self-exclusion: Contact our support team via Live Chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately and confirm via email once your account has been closed. You may also initiate self-exclusion directly from the Responsible Gaming section of your account settings.

Step-by-step guide to self-excluding from hi bazi:

06 Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following signs may indicate that gambling has moved beyond entertainment and is beginning to have a negative effect on your life or the lives of those around you. If you recognise several of these patterns in your own behaviour, we encourage you to use hi bazi's responsible gaming tools and to seek professional support.

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Borrowing money, selling possessions, or using funds intended for essential expenses (rent, food, bills) to fund gambling.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to recover losses.
• Gambling to escape stress, anxiety, loneliness, or problems in your personal or professional life.
• Hiding the extent of your gambling from family members, friends, or colleagues.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Gambling affecting your performance at work, your relationships, or your physical health.
• Feeling shame or guilt after a gambling session.

07 Self-Assessment Questions

The following questions are designed to help you honestly reflect on your relationship with gambling. There are no right or wrong answers — this is a private tool for your own awareness. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact our responsible gaming support team or one of the professional organisations listed in the next section.

08 Support Resources

If you feel that gambling is having a negative impact on your life, there is no shame in reaching out for help. The following resources are available to players in Bangladesh and can provide confidential, professional support. hi bazi fully supports players who choose to seek external help, and our team can assist you in accessing these resources.

hi bazi also encourages players to use the self-exclusion tools described in this page, in combination with any external support they are receiving. Managing the practical access to gambling is an important part of recovery alongside emotional and psychological support.