hi bazi Frequently Asked Questions
Everything you need to know about playing on hi bazi — from opening your account and depositing via bKash or Nagad, to cricket betting rules, bonus wagering, and responsible gaming tools for players in Bangladesh.
This page is your comprehensive reference for all common questions about hi bazi. Whether you are a new player in Dhaka setting up your first account, or a regular member in Chittagong looking to understand your withdrawal options, you will find clear, direct answers below. If your question is not covered here, our 24/7 English-speaking support team is always on hand via Live Chat or email at [email protected].
Why Players Choose hi bazi
Six Reasons to Play on hi bazi
Full English Platform
hi bazi is Bangladesh's only major betting and casino platform operated entirely in English — menus, support, promotions, and game guides, all in clear, plain English for a smooth experience.
Local Mobile Payments
Deposit and withdraw using bKash, Nagad, Rocket, and Upay — the payment methods Bangladeshi players actually use. No international cards or foreign currency conversions needed.
Deep Cricket Coverage
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with dozens of pre-match and in-play markets per game. Cricket is at the heart of what hi bazi does best.
Secure & Encrypted
256-bit SSL encryption protects all your data and transactions. Your account details, payment information, and personal records are always kept private and secure on hi bazi.
24/7 English Support
Our support team is available every hour of every day in English — no language barrier, no waiting. Reach us by Live Chat from your dashboard or by email at [email protected].
Hundreds of Games
From live cricket betting to Pragmatic Play slots, Evolution Gaming live tables, and instant-win titles — hi bazi offers hundreds of games on mobile and desktop without any download.
Section 01 Account & Registration
Q How do I create an account on hi bazi?
Creating a hi bazi account takes less than three minutes. Visit hi-bazi.com and click the registration link, then fill in your name, mobile number, email address, date of birth, and preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit.
Q What documents do I need to verify my hi bazi account?
hi bazi requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a selfie holding the document and a recent utility bill or bank statement confirming your address. Verification is typically completed within 24 hours.
Q I forgot my hi bazi password — how do I reset it?
You can reset your hi bazi password instantly from the login screen. Click "Forgot Password", enter your registered email address or mobile number, and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].
Q Can I have more than one hi bazi account?
No — hi bazi strictly permits one account per person. Registering multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account has been created in your name by someone else, contact our support team immediately so we can investigate and protect your details.
Q How do I close my hi bazi account permanently?
To permanently close your hi bazi account, contact our 24/7 support team via Live Chat or email at [email protected] with the subject line "Account Closure Request". Our team will verify your identity, process any remaining withdrawal balance, and close the account. If your reason for closing is gambling-related, we can also set up a self-exclusion instead — please let us know and we will guide you through it.
Section 02 Deposits & Withdrawals
Q How do I deposit money on hi bazi using bKash?
To deposit via bKash on hi bazi, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳500), then follow the on-screen instructions to complete the payment from your bKash app or by dialling *247#. Deposits via bKash are processed instantly and funds appear in your hi bazi account within seconds.
Q How long does a Nagad deposit take on hi bazi?
Nagad deposits on hi bazi are processed instantly in almost all cases. Once you confirm the payment in your Nagad app or via USSD, the funds are credited to your hi bazi account within a few seconds. If a deposit has not appeared after 10 minutes, take a screenshot of your Nagad transaction receipt and contact our support team — we will resolve it promptly.
Q What is the minimum deposit amount on hi bazi?
The minimum deposit on hi bazi is ৳500 regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. There is no maximum deposit limit set by hi bazi, although your payment provider may have its own daily transaction caps (for example, bKash personal accounts have a standard daily send limit set by the bKash platform).
Q What is the minimum withdrawal amount on hi bazi?
The minimum withdrawal amount on hi bazi is ৳1,000. You can withdraw to bKash, Nagad, Rocket, Upay, or a local bank account (Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, City Bank, and others). Always make sure your withdrawal method matches the one on file with your verified account to avoid delays in processing.
Q How long do withdrawals take on hi bazi?
Withdrawals to mobile wallets (bKash, Nagad, Rocket, Upay) are typically processed within 1 to 4 hours of approval. Bank transfer withdrawals to Dutch-Bangla, BRAC, IBBL, Sonali, or City Bank accounts usually take 1 to 3 business days. Processing times may be slightly longer on public holidays or during peak periods such as Eid. hi bazi does not charge any withdrawal fee.
Q Does hi bazi charge any fees on deposits or withdrawals?
hi bazi does not charge any platform fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges. We recommend checking your provider's current fee schedule before transacting. All amounts displayed in your hi bazi account balance are in BDT with no hidden charges added by the platform.
Q Can I withdraw to a different bKash number than the one I deposited from?
No — for security and anti-fraud purposes, hi bazi requires withdrawals to be processed to the same payment method and account number used for your most recent deposit. If you need to update your registered payment details, contact our support team, complete an additional identity verification step, and allow up to 48 hours for the change to be reviewed and approved.
Section 03 Games & Gameplay
Q Can I bet on BPL cricket matches on hi bazi?
Yes — hi bazi offers extensive cricket betting markets covering the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, over/under, and dozens of ball-by-ball in-play markets. BPL markets go live on hi bazi as soon as fixtures are officially scheduled and confirmed.
Q What types of slot games are available on hi bazi?
hi bazi hosts hundreds of slot titles from leading studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic 3-reel slots, modern 5-reel video slots, Megaways titles with thousands of payline combinations, and progressive jackpot slots with accumulating prize pools. All slot games on hi bazi are available on mobile and desktop without any download required.
Q Is the hi bazi live casino available on mobile?
Yes — the hi bazi live casino is fully optimised for mobile browsers on both Android and iOS devices. Live dealer games including roulette, blackjack, baccarat, and Andar Bahar are streamed in HD directly to your phone without needing a separate app. A stable 4G or Wi-Fi connection is recommended for the best live streaming experience without interruption.
Q How do I know the games on hi bazi are fair?
All games on hi bazi use certified Random Number Generator (RNG) technology, independently verified by the game studios that supply them — including Pragmatic Play, Evolution Gaming, and NetEnt. RNG certification means every spin, card draw, or dice roll is statistically random and cannot be predicted or manipulated. hi bazi does not alter game outcomes; results are determined entirely by the certified software.
Q What is RTP and how does it affect my chances of winning?
RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a game pays back to players over a very large number of rounds. For example, a slot with 96% RTP will return ৳96 for every ৳100 wagered on average over millions of spins. RTP is a long-run statistical measure, not a guarantee of what you will win in any single session on hi bazi.
Section 04 Bonuses & Promotions
Q What welcome bonus does hi bazi offer new players?
hi bazi offers a welcome bonus to all newly registered and verified players who make their first qualifying deposit. Bonus details including the match percentage, maximum bonus amount in BDT, and eligible games are displayed on the Promotions page and may vary depending on current offers. Always read the full bonus terms before claiming, as wagering requirements and game restrictions apply.
Q What are wagering requirements and how do they work on hi bazi?
A wagering requirement specifies how many times you must bet your bonus amount before any winnings derived from that bonus can be withdrawn as cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Specific wagering terms are listed clearly on each hi bazi promotion page.
Q Do bonus winnings expire on hi bazi?
Yes — hi bazi bonuses and any associated winnings have an expiry period, typically 7 to 30 days depending on the specific promotion. If the wagering requirement is not completed within the stated expiry window, the bonus and any bonus-derived winnings will be removed from your account automatically. Your real-money balance is never affected by bonus expiry — only the bonus portion is removed.
Q Does hi bazi offer a loyalty or VIP programme?
hi bazi rewards regular players through an ongoing loyalty programme where points are earned with every qualifying bet placed on sports, casino games, and slots. Accumulated points can be exchanged for bonus credit, free spins, or other rewards. Higher activity levels unlock VIP tiers with enhanced benefits including faster withdrawals, dedicated account management, and exclusive promotions tailored for high-volume players.
Q Can I use a bonus on cricket betting as well as casino games?
Whether a bonus applies to sports betting, casino games, slots, or a combination depends on the specific promotion. Some hi bazi bonuses are sports-only and count wagering on cricket markets such as BPL and IPL. Others are casino-only and apply to slot spins or live table games. The eligible game categories are always stated in the individual promotion's terms — check these before you claim.
Section 05 Safety & Responsible Gaming
Q Is hi bazi safe and secure for players in Bangladesh?
hi bazi uses 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Financial transactions are processed through secure, verified payment gateways. Account access is protected by password authentication and optional two-factor verification. We follow strict data handling practices and never sell or share your personal information with unauthorised third parties.
Q Is hi bazi legal in Bangladesh?
hi bazi operates as an online platform serving the Bangladesh market and takes compliance with applicable regulations seriously. We do not make specific claims about licensing jurisdiction on this page — players are encouraged to review our Terms and Conditions for the full legal framework. hi bazi is committed to operating a safe, transparent, and fair platform for all users at all times.
Q How do I set a deposit limit on my hi bazi account?
Log in to your hi bazi account and go to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in BDT. A limit reduction takes effect immediately. A limit increase requires a mandatory 24-hour cooling-off period before it becomes active — this delay is intentional and is designed to protect you from impulsive decisions.
Q What should I do if I think my gambling is becoming a problem?
If you feel your gambling is no longer just entertainment, hi bazi encourages you to act early. You can immediately set deposit limits, activate a time-out, or request full self-exclusion — all from the Responsible Gaming section of your account settings. Our 24/7 support team at [email protected] can also help you access these tools confidentially and without judgement. hi bazi is committed to player wellbeing above all else.
Q What is self-exclusion and how do I activate it on hi bazi?
Self-exclusion is a formal tool that prevents you from accessing your hi bazi account for a chosen period — typically 1 month, 3 months, 6 months, 1 year, or permanently. During the exclusion period, you will not be able to log in, deposit, or place bets. To activate self-exclusion, visit the Responsible Gaming section of your account settings or contact our support team directly at [email protected].
Still Need Help?
Contact Our Support Team
Can't find the answer you're looking for? Our English-speaking support team is available 24 hours a day, 7 days a week to assist you with any question about hi bazi.
Live Chat
The fastest way to reach us. Open your hi bazi account dashboard and click the Live Chat icon — average response time is under 2 minutes, available all day every day (BST, UTC+6).
Email Support
For detailed queries, account issues, or document submissions, email us at . We aim to respond to all emails within 4 hours.
Help Resources
Browse our Responsible Gaming page, Terms & Conditions, and Privacy Policy for detailed policy information and player protection guidance.
Ready to Get Started with hi bazi?
Now that your questions are answered, explore our cricket betting markets, browse hundreds of slots, or log in to your account and claim your welcome bonus in BDT today.